PDF
Professionalism
LHAP 301-61-40665 (FA25) - Project Mgmt/Customer Service/Professionalism.pdf
Resource Viewer
Preview or play this resource here.
Extracted PDF Text
Extracted from the original source file.
Page 1
Here is a top 10 list of what professionalism looks like:
What Professionalism Looks Like
Core Behaviors & Appearance
1. Punctuality and Dependability: Always arriving on time (or early) for meetings and
work,
meeting
deadlines,
and
following
through
on
commitments.
This
shows
respect
for
others'
time.
2. Effective Communication: Speaking and writing clearly, respectfully, and
thoughtfully.
This
includes
active
listening,
choosing
the
appropriate
tone,
and
providing
constructive
feedback.
3. Appropriate Attire and Grooming: Dressing to meet the workplace's
expectations—whether
it's
business
formal,
business
casual,
or
smart
casual.
Being
neat,
clean,
and
well-groomed
shows
respect
for
the
environment.
4. Ethical and Honest Conduct: Maintaining a strong moral compass. This means
being
truthful,
respecting
confidentiality,
and
taking
responsibility
for
your
actions
and
mistakes.
Attitude & Interpersonal Skills
5. Positive and Respectful Demeanor: Maintaining a helpful, optimistic, and friendly
attitude,
even
under
pressure.
Treating
all
colleagues,
clients,
and
superiors
with
courtesy
and
respect,
regardless
of
their
position.
6. Collaboration and Teamwork: Being a constructive team player. This involves
sharing
information,
supporting
colleagues,
and
putting
the
success
of
the
team
and
organization
ahead
of
personal
gain.
Page 2
7. Composure and Emotional Control: Managing stress, frustration, and
disagreements
calmly
and
professionally.
Avoiding
emotional
outbursts
or
public
displays
of
negativity.
8. Continuous Improvement and Learning: Being receptive to feedback, seeking out
new
knowledge
and
skills,
and
demonstrating
a
desire
for
personal
and
professional
growth.
Focus & Accountability
9. Focus and Productivity: Devoting your time and attention to work tasks while on
the
clock.
This
means
minimizing
distractions,
managing
time
effectively,
and
delivering
high-quality
results.
10. Accountability and Ownership: Taking full ownership of your tasks and outcomes.
If
an
error
occurs,
admitting
it
quickly,
outlining
a
solution,
and
learning
from
the
experience
without
placing
blame.