Olds College LHAP Professionalism
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Professionalism

LHAP 301-61-40665 (FA25) - Project Mgmt/Customer Service/Professionalism.pdf

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Page 1 Here is a top 10 list of what professionalism looks like: What Professionalism Looks Like Core Behaviors & Appearance 1. Punctuality and Dependability: Always arriving on time (or early) for meetings and work, meeting deadlines, and following through on commitments. This shows respect for others' time. 2. Effective Communication: Speaking and writing clearly, respectfully, and thoughtfully. This includes active listening, choosing the appropriate tone, and providing constructive feedback. 3. Appropriate Attire and Grooming: Dressing to meet the workplace's expectations—whether it's business formal, business casual, or smart casual. Being neat, clean, and well-groomed shows respect for the environment. 4. Ethical and Honest Conduct: Maintaining a strong moral compass. This means being truthful, respecting confidentiality, and taking responsibility for your actions and mistakes. Attitude & Interpersonal Skills 5. Positive and Respectful Demeanor: Maintaining a helpful, optimistic, and friendly attitude, even under pressure. Treating all colleagues, clients, and superiors with courtesy and respect, regardless of their position. 6. Collaboration and Teamwork: Being a constructive team player. This involves sharing information, supporting colleagues, and putting the success of the team and organization ahead of personal gain. Page 2 7. Composure and Emotional Control: Managing stress, frustration, and disagreements calmly and professionally. Avoiding emotional outbursts or public displays of negativity. 8. Continuous Improvement and Learning: Being receptive to feedback, seeking out new knowledge and skills, and demonstrating a desire for personal and professional growth. Focus & Accountability 9. Focus and Productivity: Devoting your time and attention to work tasks while on the clock. This means minimizing distractions, managing time effectively, and delivering high-quality results. 10. Accountability and Ownership: Taking full ownership of your tasks and outcomes. If an error occurs, admitting it quickly, outlining a solution, and learning from the experience without placing blame.