Conflict Resolution Email Assignment - Copy

Draft an email to your customer according to the parameters laid out in the presentation. Include your subject line at the top. Upload your email here in moodle. (If you use google docs, download and upload as a .pdf). Don't forget to check the rubric! Solution Requires significant development 0 points Solution is unacceptable but does show some effort at resolution 1 points Solution is too one sided, or would satisfy neither 2 points Solution is acceptable but is one sided 3 points Solution is fair and equitable. Balances loss by the company with a desire to satisfy the customer 4 points Construction of Message Requires significant development 0 points Message contains basic content, but is difficult to follow 1 points Message has significant construction flaws 2 points Message contains all content, but formatting requires development 3 points Message has minor construction flaws 4 points Message is well formatted and easy to read. There is a clear salutation, information, closing remarks and signature 5 points Description of Solution Requires significant development 0 points There isn't a clear explanation / supporting details at all 1 points The explanation is there, but the details are confusing 2 points The why is there but the description needs to be clearer. 3 points The why could use minor clarification 4 points The "Why" is clear. Communication is straightforward, explains that at 4 hours, the company is already operating at a loss. 5 points Tone Tone requires significant development 0 points Tone is distracting, but acceptable 1 points Tone requires some development 2 points Tone is courteous and professional; neither too wordy nor too blunt. Neither too aggressive nor too friendly 3 points Grammar and Syntax Requires significant development 0 points Distracting but acceptable 1 points Requires some development 2 points Grammar and Syntax reflect professionalism. There are no grammatical errors and syntax is neither too casual nor artificial 3 points Spelling Requires significant Development 0 points Distracting 1 points Minor Errors 2 points There are no spelling mistakes 3 points