AIT White Book

Page 1 SECTION ONE:............................. PROJECT MANAGEMENT ............................. 8% 20 Hours A. Customer Service………….....................................................................................20% 4 hours Outcome: Provide customer service. 1. Describe professional conduct with customers. 2. Describe metrics and measuring customer service results. 3. Describe addressing customer needs and expectations. 4. Describe conflict resolution. B. Job Planning ........................................................................................................50% 10 hours Outcome: Plan projects. 1. Identify project requirements. 2. Describe purpose of a client interview. 3. Develop a site inventory. 4. Develop a list of opportunities. 5. Develop a list of constraints. 6. Perform a client interview. C. Inventory Controls .................................................................................................30% 6 hours Outcome: Manage inventory. 1. Describe systems for tracking inventory. 2. Describe costing systems. 3. Describe billing systems. 4. Demonstrate use of work orders.